CANCELATION POLICY

FARE RULES, RESTRICTIONS & PENALTIES


Passengers are required to produce a valid PHOTO-IDENTIFICATION on request at the time of check-in.

PHOTO-IDENTIFICATION :

  • Valid Passport
  • Valid Driving License
  • Election Photo Identification Card
  • Photo Credit Card
  • PAN Card
  • Card issued by the employer being government & reputed sector organizations.

PENALTIES, CANCELATION & REFUND:

  • All tickets purchased online are subject to date change, refund, re-issue, re-validation & cancellation penalty. Cancellation charges & Date change penalties will differ for each Airline and will be mentioned with the Flights shown during purchase on the site.
  • All ticket(s) issued under Low search & unchecked special fares are NON REFUNDABLE if cancelled within 01 Hour prior to flight departure. Rebooking, re-issue, revalidation is not permitted incase of cancel, refund or NO SHOW.
  • To cancel your ticket, kindly contact our customer care executives on 022-67134444. Our CSE will cancel your booking on computerized reservation system & will inform you the cancellation charges. Kindly note that your cancellation request must be made at least 12 to 24 hrs prior to the travel departure date mentioned on your Air ticket.
  • If your cancellation request is made less than 12 to 24 Hrs prior to departure, you are requested to contact the nearest concerned airline office & get 'Cancellation Endorsed' done on the ticket (on the Electronic Air Ticket Receipt in case of e-ticket). Kindly ensure that cancellation reference has been mentioned along with the date & timing on the ticket duly stamped by airline staff. Indian Airlines & Air India does not have any cancellation reference but airline cancellation stamp endorsement is mandatory.
  • To get refund after cancellation, you will need to courier us the ticket in original. As airline will not be able to refund tickets issued or booked through us, the refund shall be processed within 15-30 days from the date of ticket received. Net Refund amount will be reversed back to the credit card or in form of Cheque as per the mode of payment at the time of booking.
  • All the penalties mentioned above may differ from Airline to Airline. The penalty will be waived only in case of death of passenger or family member after producing Death certificate. (Subject to the Airline approval.)

thehappyjourney.in (The Happy Journey SOLUTIONS PVT LTD ) is an integrated Travel management company Registered in Feb 2016, with diversified portfolios of various Travel verticals managed by very seasoned professionals.Our business is based on our deep understanding of the opportunity in various travel verticals and expectations of the customers from such services. thehappyjourney.in progressive organization with high emphasis on technology to ensure seamless service delivery process with minimum human involvement.

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